Need a hand? We've got you.

• From an app store: download it again from your purchases, signed in with the same account you bought with. You won't be charged twice.
• From the game's website: use its lost-download page. For Crown & Calamity on Windows, that's crownandcalamity.com/find.
• In-app purchases: if a game has them, tap Restore Purchases in its settings.

Still missing something? Email us with your receipt and we'll sort it out.

It depends on where you bought it:

• App Store: Apple handles refunds. Request one at reportaproblem.apple.com.
• Google Play: Google handles refunds. See Google Play refund help.
• The game's own website: email that game's support address with your receipt number and tell us what went wrong.

We can't issue app store refunds ourselves, but if something you paid for didn't show up, tell us. We want to fix that.

How progress is saved depends on the game. Check its settings for a sync or cloud-save option first. If you're still stuck, email us with the game, your old and new device, and roughly how far you'd got, and we'll see what we can do.

Thank you! Email us with the details in the checklist below. A screenshot or short screen recording is the fastest way for us to track it down.

Our games don't collect personal information while you play, so usually all we hold is your support emails, plus your order if you bought a game on its own website. Email the game's support address and ask us to delete your data, and we'll confirm once it's done. Each game's privacy policy has the details.

Please do. Player ideas shape what we build next. Send them to the same address. We can't reply to every suggestion, but we read them all.